Revocation right

Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;
on which you, or a third party named by you who is not the carrier, took possession of the last goods, provided that you ordered several goods in a single order and these are delivered separately;
on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

BURG.online GmbH
Volmarsteiner Str. 52
58089 Hagen
Germany
Phone: +49 2331 910656-0
E-mail: info@burg.online

You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back or hand over the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to:

BURG.online GmbH
Returns E-Commerce
Volmarsteiner Straße 52
58089 Hagen
Germany

The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning parcel-shippable goods as well as the direct cost of returning goods that cannot be shipped by parcel. The costs for returning goods that cannot be shipped by parcel are estimated at a maximum of approximately EUR 60.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods made to the consumer's specifications or clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose value depends on market fluctuations beyond the trader's control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
for the supply of sealed audio or video recordings or sealed computer software if the seal has been removed after delivery.

Model Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To:
BURG.online GmbH
Volmarsteiner Str. 52
58089 Hagen
Germany
E-mail: info@burg.online

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

– Ordered on (*) / Received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.